EMEA Support Move to the Customer Center

The EMEA Support team has recently gone through a significant and exciting change by moving to the ONESOURCE Customer Center. This represents a big step forward for customer support since the Customer Center will be used by all ONESOURCE support teams globally, which is critical to our organisation achieving a follow-the-sun support model in the future.

The Customer Center will become a key component of the customer journey, not just a mechanism to raise a case with our support team(s). We are in the process of reviewing content to make available to the Customer Center Knowledge Base, which will provide clients with information to help resolve some of the queries they may raise.

Through the Customer Center, ONESOURCE provides our customers with an enhanced, modern experience that better serves you and makes it easier to access all the support tools you need in just one location.

Feedback is absolutely critical to the success of Customer Support. Anyone who has raised a case with support recently will notice that there is a feedback survey that you receive after a case has been closed. We can’t overemphasise the importance of the feedback we receive and we would love to hear from as many Clients as possible about the changes and where we can improve in the future.

In order to get started with the Customer Center, you will need to set up a OnePass Profile here. We’ve created some helpful quick reference guides to you get started in the new Customer Center:

·    Creating a OnePass Account
·    Creating a new Case

If you have any questions about getting set up with the Customer Center, please contact the EMEA ONESOURCE Support team by telephone on 0800 1577 816.